All requests for maintenance, procurement, or OHS issues related to Facilities at the College must be submitted via the Help Desk. This enables the College to prioritise actions, document steps taken to resolve OHS issues, and identify recurring or systemic problems that may require something more than a simple (and repeated) fix.
With new OHS regulations coming into effect on 1 January 2012, the College will be required by legislation to keep records of all maintenance and repairs completed. Therefore, it is essential that the Help Desk is used to record any Facilities-related requests.
Create a New Request
The first step in creating a request for Facilities maintenance, reporting of an OHS issue, or procurement request is to create a new request in the Help Desk
Select Request Type
For a facilities related request, select "Facilities Request" in the 'Request Type' select list on the ticket.
Choose A Topic
You will then be prompted for the type of Facilities Request:
- OHS Issue
Enter Required Details
Depending on whether you have selected "Maintenance", "OHS issue", or "Procurement", you will be required to enter different details. For instance, if you selected "Maintenance" you will need to provide the type of maintenance required and the building where this is needed. The more detailed the information you can provide, the better records it will provide us for OHS audits.